Introduction

Voxelrift is committed to protecting your personal data. We comply with the Personal Data (Privacy) Ordinance (Cap. 486) in Hong Kong and implement appropriate safeguards to ensure your information is handled responsibly.

This Privacy Policy explains how we collect, use, store, and protect information when you interact with us — whether through our website, contact forms, service engagements, or ongoing communications.

What data we collect

From contact inquiries and service requests

Name: For identification and communication
Email: For project correspondence and follow-up
Phone: For direct discussion and emergencies (if provided)
Organisation and role: To understand your context and requirements
Inquiry details: Description of your situation and interest

From service delivery

Project-specific data: Images, documents, or metadata necessary for implementation
Performance metrics: System performance data to optimise and measure results
Communication records: Emails, meeting notes, and documentation shared during engagement

From website usage

Browser and device information: IP address, browser type, pages visited (via analytics)
Cookies: For analytics, user preference storage, and fraud prevention

How we use your data

Service delivery and support

We use your personal data to deliver our services, respond to inquiries, implement solutions, provide training, and offer ongoing support. This includes communicating project updates, troubleshooting, and gathering feedback on your satisfaction.

Communication and marketing

We may contact you to discuss new services, industry developments, or improvements relevant to your situation. You can opt out of marketing communications at any time by replying with "unsubscribe" or using the unsubscribe link in our emails.

Legal compliance

We process personal data where required by Hong Kong law, to establish, defend, or enforce legal claims, and to comply with regulatory obligations.

Analytics and improvement

We analyse how people use our website and services to improve functionality, security, and user experience. This analysis is typically anonymised.

Data retention

Inquiry data: Retained for 2 years after final communication or project completion
Service delivery data: Retained for 3 years after project end, for support reference and accountability
Website analytics: Retained for 12 months (configurable in your cookie preferences)
Cookies: Session cookies expire when you close your browser; persistent cookies expire at configured intervals

You can request deletion of your data at any time. We will comply unless retention is legally required.

Who we share your data with

We do not sell or commercially share your personal data. Data is shared only in these circumstances:

Service providers: Cloud hosting, email delivery, and analytics partners who process data under our instruction
Legal obligations: When required by law or court order
With your explicit consent: For purposes you've specifically approved

All service partners are contractually bound to maintain confidentiality and use data solely for specified purposes.

Data security

We implement industry-standard security measures to protect your data from unauthorised access, alteration, or loss:

Encryption of data in transit (TLS/SSL) and at rest
Limited access to personal data on a need-to-know basis
Regular security audits and vulnerability assessments
Secure, authenticated access to our systems
Incident response procedures for potential data breaches

While we take security seriously, no system is completely immune to breach. We will notify you of any serious data security incidents within a reasonable timeframe as required by law.

Your rights

Under Hong Kong's PDPA, you have the right to:

Access your data: Request a copy of any personal data we hold about you
Correction: Ask us to correct inaccurate or incomplete information
Deletion: Request removal of your data (unless legally required to retain)
Restrict processing: Limit how we use your information
Data portability: Receive your data in a commonly used, portable format
Withdraw consent: Revoke consent for marketing or optional processing at any time
Lodge a complaint: Contact the Privacy Commissioner for Hong Kong if you believe we've violated your rights

To exercise any of these rights, contact us at [email protected]

Cookies and analytics

We use cookies for essential functionality, analytics, and user preference storage. You can manage your cookie preferences on our Cookie Policy page.

Analytics services (where enabled) may track your browsing behaviour across our website. These are anonymised and used only to understand how people use our services.

Third-party links

Our website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If we become aware that we've collected data from a minor, we will delete it promptly.

Policy changes

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes your acceptance of the updated policy.

Contact us

For privacy-related questions, requests, or concerns, contact our Data Protection Officer:

Email: [email protected]
Address: Unit 2210, 22/F, Skyline Tower, 39 Wang Kwong Road, Kowloon Bay, Hong Kong
Phone: +852 2638 4179

We will respond to all privacy inquiries within 14 calendar days.

Additional information

Data controller: Voxelrift, registered in Hong Kong

Jurisdiction: Hong Kong law governs this Privacy Policy and our data handling practices

Regulatory authority: Office of the Privacy Commissioner for Personal Data, Hong Kong